Order management for field service

From order intake to invoice - in one system.

HS Order Management brings orders, appointment planning, time tracking, service reports, rosters and staff management together. Your field staff work with the Android app, the office sees almost in real time what is going on.

Order online and start right away · Data under German jurisdiction · Price per month

1System for office and field service
10Optional modules by plan
Dashboard in the browser with open jobs, today's appointments and key figures
Android app: today view with next appointment, route and timeline
Why HS Order Management

One system that genuinely connects office and building site.

No tool salad: order, appointment, time and report interlock instead of being maintained in four separate programs.

Android app for the field

Orders, roster, time clock, absences and navigation in the app – with photos and signature right on site. Data is synchronised with the office continuously.

Time clock instead of paper slips

Clock in, out and breaks directly on the order. The working time account shows target, actual and overtime; the monthly export is the basis for payroll.

Service report with evidence

Photos, hours and two signatures (technician and customer) right in the job – traceable when the customer asks.

Roles and permissions

Everyone sees what they are allowed to see. Separate roles for office, field staff and administration.

Signature on site or by link

The technician always signs, the customer on the device or by link on request. If the customer is absent, that is noted.

Service contracts with billing

Recurring jobs are created automatically, the invoice as a draft in orgaMAX, Lexware Office or sevDesk – optionally by SEPA direct debit.

Secure login with passkeys

Two-factor sign-in with an authenticator app or passkey (fingerprint, face, security key) protects accounts even if the password leaks.

Everything for the job in the app

Contact person, the client's extra fields, notes and route to the job site – clearly on one page, with navigation in the app.

Staff file with leave and deadlines

Employment type, leave account with public holidays per state, working time account, documents and reminders for expiring IDs and certificates.

Order online, start right away

Choose a plan, create your company, pay – by card, direct debit or bank transfer. Invoices, payments and balance are in the customer account.

Insights

How you work with AuftragsDesk.

No photo montage: these are the views the office, field staff and owners work with every day, shown here with sample data.

Scheduling in the browser with the week's jobs
For the office

Plan, assign, follow up.

Jobs are created in seconds, assigned to the right technician or team with one click and show up in scheduling right away. The dashboard shows what is open, due today or overdue.

  • Day, week and month views with jobs, shifts and absences
  • Status workflow from intake to invoicing, with history per job
  • Job report as PDF with photos and signatures as soon as the technician is done
Learn more
Android app: today view with next appointment, route and timeline
Android app: time clock with status, break and clock-out
Android app: job report with hours, photos, material and signatures
For field service

The technician's working day on one screen.

When opened, the Android app shows what is due today and what comes next, with route, call button and all job details. Time tracking, documentation and signatures happen on site.

  • Today view with next appointment, timeline and progress
  • Time clock with breaks and job switching without clocking out
  • Job report with hours, photos, material and two signatures
Customer account in the browser with companies, package and billing
For you as the owner

Licence, invoices and support under your control.

In the customer account you manage your companies and your package without phone calls or waiting. Orders paid online are activated immediately.

  • Several companies under one account, change package at any time
  • View invoices, payments and account balance at any time
  • Support tickets and a complete data export at the push of a button
The difference

No more paper slips, spreadsheets and messengers.

Without AuftragsDesk

  • Jobs live in e-mails, spreadsheets and sticky notes.
  • Technicians call the office to ask for the address and contact person.
  • Timesheets are filled in from memory on Friday and typed up.
  • Photos and signatures are scattered across private phones.
  • Only whoever checks knows whether a job has been invoiced.

With AuftragsDesk

  • Every job has a status, an appointment and a person in charge.
  • Address, contact, notes and route are in the app, right at the job.
  • The time clock records time per job, the evaluation is ready immediately.
  • Photos and signatures go into the job report, the PDF is ready right away.
  • Invoice drafts go to orgaMAX, Lexware Office or sevDesk.
Solutions

The right function for every task in your business.

Learn how AuftragsDesk covers the individual areas of a trade business.

Getting started

Ready in four steps.

Register

Create your account in a few minutes and confirm your e-mail address. Questions beforehand? Write to us via the contact form.

Order a plan

Choose Basic, Professional or Enterprise, enter your company data and pay by card, direct debit or bank transfer. Companies paying online are activated immediately.

Set up team and master data

Create accesses with roles, add customers, vehicles and material, and keep your staff in staff management – with leave, deadlines and roster.

Get started

The office plans the first order, the field staff sign in to the Android app to clock in, report and collect signatures.

Modules

Always included - and extensible by plan.

These basic functions are available to every tenant. You choose the modules listed below in your licence plan – the scope can be changed later.

Order Management

Creation, status, appointments and documents per order - the basis for everything else.

Appointment Planning

Day, week and month views with orders, shifts and absences – the system shows conflicts before they arise.

Time Clock

Time tracking on the order with evaluation per employee, order and month, timesheets and hints on breaks and rest periods.

Service Reports

Report with customer, material, photo annex by category and two signatures as PDF – page numbers and creation time in the footer.

Customers and Clients

Master data with contacts, history and open items.

Documents

Quotes, invoices and records stored with the order instead of in e-mail threads; files optionally in your own cloud.

Service contracts

Recurring jobs with interval and lead time, subscription billing, invoice draft in your accounting software and SEPA collection file.

Secure access

Two-factor sign-in with authenticator app, recovery codes and passkeys; login protection against password guessing.

Customer account and invoices

Several companies under one account, change licence, view invoices, payments and balance, data export and support tickets.

Android app

Orders, roster, time clock, absences, service reports with photos and signature, and navigation to the site.

Optional modules

Pricing

Transparent per month.

Price depends on feature scope, not on the number of field staff. No setup fee.

Basis
€ 30 per month

The entry point for small businesses with clear processes.

  • Service Contracts
  • Lexware Interface
  • Email and Ticket Integration
Order Basic
Professional
€ 55 per month

For businesses with their own material, fleet and roster.

  • Service Contracts
  • Material Management
  • Fleet Management
  • Tool Management
  • Teams
  • Roster
  • Absences
  • Staff Files
  • Statistics and Dashboards
  • Lexware Interface
  • Email and Ticket Integration
Order Professional
Most popular
Enterprise
€ 90 per month

Full feature scope including interfaces and customer portal.

  • Service Contracts
  • Material Management
  • Fleet Management
  • Tool Management
  • Customer Portal
  • Teams
  • Roster
  • Absences
  • Staff Files
  • Statistics and Dashboards
  • Lexware Interface
  • Email and Ticket Integration
Order Enterprise

All prices net plus VAT. Cancel monthly. Questions about which plan fits? We advise you without obligation.

Interfaces

Connection to your accounting.

So invoices are not entered twice, HS Order Management hands invoice drafts over to the common accounting systems. The status is marked transparently below.

Lexware Office

Hand over invoice drafts from orders and service contracts to Lexware Office.

Available

sevDesk

Reconcile invoice drafts and service orders with sevDesk directly via API key.

Available

orgaMAX

Hand over customers and invoice drafts from orders and service contracts to orgaMAX.

Available
Frequently asked questions

Before you get started.

How does onboarding work?

Fully automated: you register online, choose your plan and complete the order – with online payment your company is activated immediately, without waiting for an introductory call. You then create accesses, customers, vehicles, material and staff yourself; we are happy to help with questions.

Where is our data stored?

Within German jurisdiction, GDPR-compliant. See our privacy policy for details.

Can we cancel monthly?

Yes. Every plan can be cancelled monthly, there is no minimum term and no setup fee.

Can we take our data with us if we cancel?

Yes. In your customer account you can download a full export of your data at any time.

Do you support our accounting software?

Yes: sevDesk, Lexware Office and orgaMAX are supported as targets for invoice drafts. You set up the connection yourself under "Integrations"; the status is shown above under "Interfaces".

Which businesses is AuftragsDesk built for?

For trade and service businesses with field staff, from small teams to companies with their own fleet, material store and roster. You manage orders, appointments, time tracking, service reports, material, vehicles, tools and staff in one system.

Do I have to install anything?

No. HS Order Management runs in the browser, you need neither an installation nor your own server. For field staff there is also an Android app.

Tell us about your business.

Want to know beforehand which plan suits your way of working? Write to us – or register right away and get started yourself. Advice is non-binding and free of charge.